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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosalie Ervin

April 24, 2026

5  out of  5
rating by Rosalie Ervin
"I have had nothing but outstanding service from the State Farm Agents office of Steve Karagatsoulis since the day of inquiries to tthe policy activations for auto, renters, life insurance to even handling updates, issues of concerns, that all his staff has made it such a pleasurable & effortless, stressfree experience. Ms. Swagata Saha, staff, was attentive to quickly address & make all my changes & updates with great follow through & very timely, especially as I'm a senior and things seem to get confusing and time consuming. So I truly appreciate his wife,Jaime, his staff and entire office for GREAT SERVICE. Really recommend you at least see for yourself. EXCELENT TEAM!👏🏽"
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Steve Vee

April 22, 2026

5  out of  5
rating by Steve Vee
"I got tired of constant, unexplained rate increases at another large insurance company, so I requested a car insurance quote. Joe Swift reached out from this agency. I was really busy at work, but he was super-responsive to me via text messages. Joe told me he could save me around $100 per month on my car insurance, and the rate would include renters' insurance and a life insurance policy! He delivered with very minimal interaction. I would highly recommend him to my friends and anyone else who is looking to save money each month!"
We responded:
"Hello Steve-Thank you for the amazing 5-star review! We’re so glad Joe made the switch easy, helped you save about $100/month, and added renters’ and life insurance too. Please reach out for all your insurance needs—Steve Karagatsoulis State Farm Agency at 248-477-8383—and thank you for your trust. We truly appreciate your recommendation!"
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Michael Batt

April 16, 2026

5  out of  5
rating by Michael Batt
"Very helpful and professional. Swagata is always a pleasure to speak with. Never in a rush, and always responds in a timely fashion ."
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Rob Jones

April 16, 2026

5  out of  5
rating by Rob Jones
"Helped me out with new car insurance. Did a great job."
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Mary Anne Wizinsky

April 14, 2026

5  out of  5
rating by Mary Anne Wizinsky
"Great price, even better people."
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Mike Mike

April 11, 2026

5  out of  5
rating by Mike Mike
"Swagata was very helpful and knowledgeable. I really appreciated her thoroughness in solving my issues. She was very pleasant and kind."
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fahad ansari

April 8, 2026

5  out of  5
rating by fahad ansari
"Both Marissa and Steve were in red helpful for getting me a decent rate on Auto and Personal Item insurance."
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Hailey Harper

April 1, 2026

5  out of  5
rating by Hailey Harper
"Joe was hands down AMAZING! From our very first conversation, he kept in touch and made sure he could do whatever he could to help throughout a 2 week span! Absolute 10/10 🤝"
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Scott H

March 29, 2026

5  out of  5
rating by Scott H
"Marissa was very reactive to my needs and did a great job crunching the numbers for me."
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Valerie Metcalf

March 14, 2026

5  out of  5
rating by Valerie Metcalf
"At one point I thought State Farm was on the higher side when it came to pricing, but working with Swagata and Marissa, I was able to get a great rate. I appreciate them not giving up on trying to find me the best deal that they could. They always make themselves available whenever I have questions and they’re always understanding and supportive. Thank you, ladies. 🙂"
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Michelle Archuleta

March 14, 2026

5  out of  5
rating by Michelle Archuleta
"Very nice and friendly"
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Debra Rice

March 13, 2026

5  out of  5
rating by Debra Rice
"Joe reached out to me about potentially switching back to State Farm and I am so glad that he did!!! They saved me a significant amount on my auto insurance. I dealt mostly with Joe, but Steve answered the phone when I had some questions and I just have to say how VERY nice and very knowledgeable these folks are. They made switching a seamless and easy process and "like a good neighbor," I have all the confidence in the world that this agency will be there for me in the future. In a day and age where customer service and personal interaction are going by the wayside far too quickly, it is refreshing and much appreciated to work with people like Steve and Joe. I am very happy to have been invited back into the State Farm family."
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Olivia lanier

March 11, 2026

5  out of  5
rating by Olivia lanier
"Joe was amazing he helped me get the lowest rate I have had in Michigan in the past 5 years. 10/10"
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Michael Ayotte

March 10, 2026

5  out of  5
rating by Michael Ayotte
"Marissa was amazing. Very professional and good at her job"
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Michele Brown

March 6, 2026

5  out of  5
rating by Michele Brown
"I had the pleasure of working with Joe. I can’t recommend him enough. Very informative and efficient!"
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Josef Evans

March 5, 2026

5  out of  5
rating by Josef Evans
"Joe helped me set up my homeowner’s insurance. He actually basically arranged everything for me. I’ve been using this branch of State Farm for a couple years. Strongly recommend."
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Fuller1028

February 26, 2026

5  out of  5
rating by Fuller1028
"Joe was fantastic!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Novi to know that you had such a wonderful experience with us here on State Farm Agent Steve Karagatsoulis’s Team. We are always here to help, please give us a call at 248-477-8383 with any questions! "
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Harish Ram

February 11, 2026

5  out of  5
rating by Harish Ram
"One of the best Insurance agent in all of States. I reached out to Joseph Swift under Steve Karagatsoulis for a new auto insurance and he worked on the quote and explained me all the details and helped me get a final price with competitive rate. I highly recommend Joseph Swift for insurance requirements. Thank you Joseph."
We responded:
"Harish, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Steve Karagatsoulis’s Team is just a call or email away! We are always here to help, just give us a shout at 248-477-8383"
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Daniel Stininger

February 1, 2026

5  out of  5
rating by Daniel Stininger
"Very awesome experience, easy and quick"
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Zachary Neyhart

January 31, 2026

5  out of  5
rating by Zachary Neyhart
"Marissa and Joe were excellent. Joe just was kind on the phone but Marissa was the main agent I worked with and she got me a fantastic rate and also assisted me through the entire process. Then when the rate went down she called to let me know and gave me some options of other ways we could use the extra funds or I could just save it. Truly grateful for her and the team! Thank you!"
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Richard Bowen

January 28, 2026

5  out of  5
rating by Richard Bowen
"Steve and staff are wonderful people with insurance knowledge abound. A-1 in my experience. Thanks, Steve. You are a true gentleman."
We responded:
"Hello Richard- Thank you for your wonderful review! We're delighted to hear about your positive experience with Steve and our team. It was a pleasure meeting you as well. If you have any questions, please reach out to us at Steve Karagatsoulis State Farm Agency at 248-477-8383."
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Robert Stubbs

January 16, 2026

5  out of  5
rating by Robert Stubbs
"Very professional"
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Des

January 15, 2026

5  out of  5
rating by Des
"Joe is the MAN! He made the process effortless and efficient. If you’re looking for insurance ask for Joe he is the best!!!"
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JBlog

January 14, 2026

5  out of  5
rating by JBlog
"Joe Swift is very knowledgeable and helpful, he has patience to explain in details and follows up well Thanks Joe!"
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Lawanda Cannon

January 7, 2026

5  out of  5
rating by Lawanda Cannon
"Very professional and welcoming! Enjoyed my cup of coffee 😂 Steve explained all of my options and was very supportive."